A potentially disturbing thought for my telco land peers:
I’m fed up of not having visual voicemail on my iPhone since Vodafone UK hasn’t implemented it, and I’m looking at either hullomail or lifeisbetteron.com
I’ve just seen that lifeisbetteron is owned by FT.
Does that make me feel more confident (deep pockets, boring reliability etc) or does it actually make me less less confident - as it might be shut down tomorrow for a dozen internal reasons?
We always used to assume being owned by a big telco is an advantage for consumer perception (setting aside the ongoing innovation issue), but that’s really no longer the case. AWS reliability on the one hand and 10 years of corporate mis-steps and random strategy resets (*cough v360 cough) on the other have turned ‘we’re owned by big telco’ from a badge of boring dependability to a liability.